FAQs
Find your answers here
Do you ship to the USA or Internationally?
Yes, Mein Kbeauty Essentials operates and delivers our products in all around Canada and the USA.
Are all your products authentic?
Yes, all our products are authentic and sourced from reputable wholesalers in Korea. Some items may have slight packaging variations if brands have updated their designs, as wholesalers may still supply previous versions.
Can I refund / exchange an item?
Yes. Please check the refund policies for further details.
What if I had an allergic reaction?
At Mein Kbeauty Essentials, we encourage customers to review all product ingredients and details carefully before purchasing, especially if you have allergies or other specific concerns. If you're uncertain about a product’s suitability, please consult a healthcare professional for guidance.
However, in the event of an allergic reaction, we evaluate each case individually. Please email us at meinkbeauty.official@gmail.com with your order number, product(s), and any supporting evidence of the reaction to help us resolve the issue.
Will you get more colours / shade ranges?
Our primary focus is on essential skincare products, so we currently do not offer color or shade-specific items on our website. However, we do provide a personalized order service! If you have specific product requests, please reach out to us at meinkbeauty.official@gmail.com, and we’ll be happy to assist.
Do you ship express?
Express shipping is available based on your location and order amount. For more details, please refer to our Shipping Policy.
How long does shipping take?
Standard shipping typically takes 3–10 business days, while expedited shipping takes 2–5 business days. For more information, please refer to our Shipping Policy.
Will you be selling Korean suncreens?
Yes, we will offer a selection of Korean sunscreens and tone-up creams on our website. We’re able to carry specific sunscreens based on ingredient guidelines. For any questions, feel free to email us at meinkbeauty.official@gmail.com
Do you allow for local pick ups?
Yes, we offer local pick-up in downtown St. Catharines, ON. Additionally, we provide a free delivery within the Niagara Region, including Niagara Falls, Welland, St.Catharines, and NOTL. For more details or to arrange a pick-up, please contact us at meinkbeauty.official@gmail.com.
What are your operating hours?
Operating hours are Monday - Friday, excluding weekends and holidays.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Out team is happy to assist you.